Frequently Asked Questions


What are the operating hours of the Natura Spa & Gym?

Our Natura Spa operates from 10:00 AM to 19:00 PM, allowing you to indulge in relaxation and rejuvenation at your convenience. The fitness area operates from 7:00 AM to 19:00 PM.

Can you tell me more about the restaurant's ambiance?

Our Akau restaurant offers a sophisticated and elegant ambiance, with stylish decor and panoramic views of the Santorini landscape, creating the perfect setting for a memorable dining experience. Our Nikkei cuisine will elevate your culinary experience with Japanese & Peruvian flavors!   

Is breakfast available through room service?

Yes, we offer breakfast room service with an extra service charge, allowing you to enjoy a delicious and fresh breakfast in the comfort of your room or on your private balcony.

Does the hotel provide parking facilities?

We have convenient on-site parking available for our guests, for a hassle-free experience during your stay.

What is the hotel's location like?

Our hotel is situated in the middle of Santorini Island near the port and the airport and about 10 minutes’ drive from Fira (the downtown of Santorini), offering breathtaking views and easy access to nearby attractions, restaurants, and shops. You'll be captivated by the beauty of the surrounding landscape.

Can the hotel arrange transfers to and from the airport or port?

Absolutely! We provide reliable transfer services to and from the airport or port. A range of carefully selected professional drivers will ensure a comfortable and seamless journey.

What are the operating times of the hotel reception?

Our reception operates 24 hours a day, ensuring that our dedicated staff is available to assist you at any time, day or night.

Can you recommend any activities or attractions in the area?

There are numerous activities and attractions to explore in Santorini. Our guest’s satisfaction team will provide you with the most popular recommendations include visiting the ancient ruins of Akrotiri, taking a boat tour to the volcanic islands, or experiencing a wine tasting tour in the local vineyards and our signature in suite Romantic private dining & Cave Spa private dining!

Do you have accessible rooms for guests with disabilities?

Yes, we have thoughtfully designed accessible rooms specifically tailored to accommodate guests with disabilities. These rooms feature wider doorways, grab bars, and other amenities to ensure a comfortable stay.

Are pets allowed in the hotel?

We understand that pets are part of the family. Unfortunately, we do not allow pets in our hotel.

What is the policy for children staying at the hotel?

Our hotel is exclusively for adults, creating a tranquil and sophisticated atmosphere for our guests. We strive to provide a serene and peaceful environment, perfect for couples and adults seeking relaxation and rejuvenation. Children more than 10 years of age are accepted.

Can I request a late check-out?

We strive to accommodate our guests' requests, including late check-outs. Please inquire at the reception, and we will do our best to accommodate your needs based on availability.

Are there any nearby beaches?

Santorini is known for its stunning beaches. Within a short distance from our hotel, you'll find beautiful beaches such as Perissa Beach, Kamari Beach, Vlichada beach and Red Beach, where you can relax and soak up the sun.